Policy

At Hernandez EliteGaming, we want to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your order, we’re here to help. Please take a moment to review our refund and returns policy:

1. Returns

1.1 Eligibility

• You may return most new, unopened items within 30 days of delivery for a full refund. We do not accept returns on used or damaged items unless they are defective.
• To be eligible for a return, your item must be in the same condition as when you received it, including original packaging and all accessories.
• Personalized or custom-made items are non-returnable unless there is a defect or error on our part.

1.2 How to Initiate a Return

• To initiate a return, please contact our customer support team at Gamers@HernandezElitegaming.com or (407) 982-7244.
• Provide your order number, the item(s) you wish to return, and the reason for the return.

1.3 Return Shipping

• You will be responsible for covering the cost of return shipping unless the return is due to an error on our part or a defective product.
• We recommend using a trackable shipping service for returns to ensure your item is received.

2. Refunds

2.1 Processing Time

• Once we receive your returned item, we will inspect it and process your refund within 5 business days.
• The refund will be issued to the original payment method used for the purchase.

2.2 Refund Amount

• The refund will include the full purchase price of the item(s) returned, including any applicable taxes.
• Original shipping fees (if any) are non-refundable unless the return is due to our error.

3. Exchanges

• We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

4. Defective or Incorrect Items

• If you receive a defective or incorrect item, please contact our customer support team within 7 days of receiving your order. We will provide instructions for returning the item or arranging for a replacement, and we will cover the return shipping costs.

5. Cancellations

• If you need to cancel an order, please contact us as soon as possible. We will make every effort to accommodate your request. However, if your order has already been shipped, it cannot be canceled, and you will need to initiate a return.

6. Contact Us

If you have any questions or concerns regarding our refund and returns policy, please feel free to contact our customer support team at Gamers@HernandezElitegaming.com or (407) 982-7244. We are here to assist you and ensure a smooth shopping experience.

Hernandez EliteGaming reserves the right to update or modify this policy at any time. Please check our website for the most up-to-date policy information. This policy was last updated on September 23rd 2023.